There are many ways in which you can update software on your phone. Most of the Samsung phones are powered with Android OS and updates keep coming regularly. You can update with the latest version whenever it’s available using PC Suite provided by Samsung i.e., Samsung KIES or On the Air update which comes mostly for high-end devices.
Recently many users of Samsung phones have problems in connecting their device with Samsung KIES and KIES Mini. And in famous forums there are lots of users asking for help when they are struck with problem as not able to connect their phone with their PC using the Samsung KIES. Users report the following problems-
• Phone doesn’t get recognized by KIES
• KIES didn’t detect my phone
Here are few steps which you can follow to make sure your connection with KIES gets established successfully-
Step 1: You should make sure that for KIES to run successfully you should have installed .NET Framework on your PC. Download it from download.com if it’s not there on your PC. In case it is there, then try to disable antivirus or any firewall protection that is stopping your device from being connected with Samsung KIES. Check whether the problem is fixed or else go to the next step.
Step 2: The problem can be in the USB cable that you are using to connect your phone with your PC. If it’s at fault, then get a new one and try again. If your USB Cable is fine then proceed with the following steps.
Step 3: Do check out your phone’s memory storage as depending on your data stored at phone memory, if it has less free or unused memory the Samsung KIES may not show your device even though it’s connected properly.
If the problem still exists, the only possible solution is to format your phone memory. So it’s important to back up your desired data which is quite simple. As you have micro SD card on your phone, move your phone memory data to your micro SD card and then hit a reset on your phone. Then go to Menu > Settings > Privacy and then hit Factory Data Reset. Following the on screen instructions and after reboot try to connect your phone to Samsung KIES.
Step 3: Now try to connect your device when your phone has completed the media scanning. Media Scanning is the process in which your phone tries to ON your phone services when its powered ON. For such reasons try to connect your phone when its fully loaded, normally takes 10 seconds.
Most of the cases in which the problem of connecting your phone with KIES occurs, have been discussed here and if your problem is still not resolved, then the nature of problem can be different.
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